Senior Technical Writer
About The Position
As a Senior Technical Writer at Elementor, you will be responsible for documenting new product features and updates, creating a structured knowledge base and producing in-depth technical documentation. You will work closely with our product team and support staff to identify customer needs and create user-friendly manuals, tutorials, and other customer-facing content. In this role, you can contribute to Elementor's documentation strategy and participate in establishing an innovative content management process.
*Please attach a writing portfolio if you have one.*
Work Environment
What do we do?
Elementor is the leading website building platform for WordPress professionals.
Our vision is to empower web creators - developers, designers, and marketers, with the ability to create their futures one pixel at a time. We provide our users with everything they need to become successful web creators.
A new website is created every 10 seconds using Elementor!
Since we launched in Israel in 2016, we have expanded to more than 180 countries, with more than 11M websites powered by Elementor. More than 7% of all websites around the world are built using Elementor!
How do we do it?
At Elementor, we're building the future of web creation.
We’re all about empowering people, both our employees and our users.
Elementor is a place where you can truly grow.
We encourage professional development and personal growth.
Creativity, friendship, curiosity, motivation, and professionalism are the driving force behind our journey.
Elementor's constant scaling is an important aspect we take great pride in.
Responsibilities
- Document new features and updates to Elementor’s products
- Write release notes
- Create canned responses for support tickets
- Manage and maintain a structured knowledge base
- Write in-depth technical articles
- Maintain and update product-related documents
- Create and maintain complex flowcharts and diagrams
- Obtain in-depth product knowledge by working with technical staff
- Collaborate with support staff to identify customer needs and develop customer-facing content
- Analyze data to make informed decisions and prioritize tasks
Requirements
- Minimum of 4 years of experience as a technical writer.
- Deep understanding of Agile development, sprints, and release cycles.
- Tech-savvy and able to understand complex technical concepts.
- Ability to create and maintain strong working relations with different stakeholders from different departments.
- Ability to break down complex concepts and guide others through a technical process.
- Experience in establishing documentation from scratch, while writing to different audiences.
- Skilled in knowledge management methodologies, structured authoring, single-sourcing, and more.
- Excellent verbal and written communication skills in English.
Please attach a writing portfolio if you have one.
Nice to have:
- Experience in customer support practices and methodologies
- Proficiency in Atlassian product suite (Confluence and Jira)
- Experience with WordPress
- Proficiency in HTML, CSS, JavaScript - an advantage