Tier 1- Technical Support Technical for Web Creators
About The Position
As Elementor’s Tier 1 support agent, you will serve as the front line to our valued customers. You’ll receive, analyze, and resolve customer requests via our live chat and ticketing system. You will communicate with customers to help them create websites using Elementor and other Elementor products by asking technical and professional questions.
Our work environment is agile, as Elementor’s products and apps are continuously being developed and require ongoing support. You’ll learn about our technology and collaborate with support professionals from around the world to improve the creative process that defines tomorrow’s web.
This is a hybrid position, both in-office (in New Belgrade) and remote.
Work Environment
What do we do?
Elementor is the leading website-building platform for WordPress professionals.
Our vision is to empower web creators - developers, designers, and marketers, with the ability to create their future one pixel at a time. We provide our users with everything they need to succeed.
A new website is created every 10 seconds using Elementor!
Since we launched in Israel in 2016, we have expanded to more than 180 countries, with more than 18M websites powered by Elementor. More than 11% of all websites around the world are built using Elementor!
How do we do it?
At Elementor, we’re building the future of web creation.
We believe in empowering our employees and our users, enabling people to grow.
Creativity, professionalism, curiosity, motivation, and friendship are the driving forces behind our journey, and we take great pride in the people of Elementor who lead the company’s constant scaling.
Responsibilities
- Address and resolve customer inquiries via live chat and email.
- Analyze technical issues and provide clear, effective solutions.
- Communicate with professionalism, empathy, and clarity to help customers achieve success.
- Continuously learn about our new features, tools, and apps in a fast-paced environment.
- Collaborate with team members globally to enhance the customer experience.
Requirements
- Experience: Minimum of 2 years in technical customer support or a call center.
- Technical Expertise: Previous experience with WordPress and Elementor is mandatory.
- Technical Expertise: Basic knowledge of HTML, CSS, JS & PHP.
- Skills: Strong ability to understand and resolve complex technical issues through written communication.
- Organization: Methodical, detail-oriented, and capable of managing multiple tasks well.
- Language: Excellent or native-level proficiency in English (reading, writing, and speaking).
- Advantage: Passion for empowering the web and web creators.
Join our team and play a pivotal role in shaping the future of web creation while growing your technical and professional skills.
Apply now and empower the web with us!