Share on facebook
Share on twitter
Share on linkedin
Share on whatsapp
Share on email

Help Desk

Israel - Ramat-Gan · Full-time

About The Position

We are looking for a highly technical, service-oriented, Help Desk to our IT Services Team.

The IT team provides support to Elementor’s employees globally, from on-boarding to off-boarding, the IT team is responsible for users’ equipment, accounts, licensing, hardware, software, and more. 

WHAT’S THE JOB -

Providing support and resolving complex technical hardware and software issues according to Elementor’s predefined SLAs.

Monitoring and responding quickly and effectively to requests received through the IT service desk ticketing system. 

Responsibilities

  • Provide Help Desk services in Elementor’s various offices.
  • Handle on-boarding / off-boarding and ongoing Help Desk operations.
  • Take full ownership of the users management lifecycle, using various platforms and applications.
  • Perform troubleshooting and provide the best solution based on the issue and details provided.
  • Installing and configuring hardware, software, and networks.

Requirements

  • 2+ years of experience in a Technical Support or similar role
  • Experience with handling IT tasks on MacOS and Windows OS
  • IT backend environment understanding (SSO, O365, G-Suite)
  • Well experienced in supporting end-user desktop applications such as internet browsers, printers, Antivirus etc
  • Knowledge of network components and infrastructure (Lan / Wan, TCP/IP, DHCP, DNS)
  • Experience with Office365 or similar services
  • Good understanding of analytics/data platforms and mobile apps ecosystems 
  • Familiarity with remote desktop applications and help desk ticketing software
  • Ability to work in a flexible environment in order to support the needs of Elementor’s various teams, locally and abroad
  • Excellent problem-solving, prioritization, and communications skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Strong communication skills with the ability to adjust the technical level to the target audience (executives to software engineers)
  • Good level of English (ability to provide effective remote and f2f support)
  • Willingness to be ‘on call’ for remote requests at night and work night shifts if required to support remote employees.

Apply for this position