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Site Manager - Serbia

Serbia · Full-time · Leader

About The Position

As Elementor’s Site Manager, you will be responsible for the daily operation of Elementor’s Tier2 Technical Support team in Serbia. 

You will manage a resilient and flexible staffing plan, to meet or exceed Elementor's customer SLAs. You will be the main touchpoint for the Tier2 Technical Support team located in Serbia, reporting to the Operations Manager at our HQ  in Israel.

Additionally, you will be responsible for the proper management of all facilities and infrastructure of the Serbian site, ensuring its efficient functioning, agents’ wellbeing, and proper use of resources.

As a key leader in Elementor’s customer-facing group, you will collaborate with a global team of professionals to continuously develop and enhance the work experience for Elementor employees’ on a daily basis.

Responsibilities

  • Collaborate with team leaders and regional management team to ensure daily workforce coverage
  • Cooperate closely with IT and Operations at HQ on a daily basis
  • Organize and carry out community activities and events for our Serbian employees
  • Maintain shift logs and other data records
  • Assist the management team in planning headcount requirements
  • Manage the site, facilities, infrastructure, and resources

This position is open to candidates located in Serbia.

Requirements

  • At least 3 years of relevant experience (site manager/operations manager, etc.)
  • Previous experience in customer support - an asset
  • Experience in managing people, facilities, and operations
  • Excellent communication skills in English (both written and spoken)
  • Ability to multitask in a dynamic and demanding environment  
  • Driven to explore new methodologies and identify new opportunities for growth
  • Ability to break down complex issues
  • Self-motivated and accountable when working independently
  • A team player who cultivates a trusting and transparent work culture
  • Exceptional courtesy, patience, and an overall  “people person”

Apply for this position