As a Quality Assurance Analyst (QA) you will be responsible for evaluating the quality of our CX Agents who deal with our existing and potential customers. You will monitor inbound and outbound chat and email responses to assess agents' demeanor, technical accuracy, customer service performance, and compliance with company policies and procedures. You will assist in developing, creating, and implementing quality processes and procedures and make recommendations to improve training materials to enhance the overall experience of Elementor customers.
Elementor is the leading website building platform for WordPress professionals.
Our vision is to empower web creators - developers, designers, and marketers, with the ability to create their futures one pixel at a time. We provide our users with everything they need to become successful web creators.
A new website is created every 10 seconds using Elementor!
Since we launched in Israel in 2016, we have expanded to more than 180 countries, with more than 10M websites powered by Elementor. More than 7% of all websites around the world are built using Elementor!