As Elementor’s Tier 2 Technical Support Agent, you will be part of our advanced technical response team. You will receive comprehensive technical training in Elementor’s technologies and products, and will be involved, daily, in triage (review, analysis, and resolution) of complex technical issues encountered and reported by our customers, via tickets, chat, and emails, using a continuously evolving set of cutting-edge tools.
The Tier 2 Technical Support agent is an advanced-level technical position, offering many opportunities to grow professionally, master and practice industry-leading methodologies and tools, and be involved with the cutting-edge technology that is building the web of tomorrow.
- 2 years experience in Technical Support (Tier 1 or 2)
- Experience with Elementor - a major advantage
- Experience with web development and inspection tools
- Knowledge of PHP and other coding languages - an advantage
- Familiarity with web applications
- Experience with web servers and infrastructure, hosting, cloud, and SaaS - an advantage
- Ability to analyze and solve complex technical problems
- Ability to fluently communicate complex technical ideas in written English
- Ability to break down and guide users through technical processes
- Ability to work under pressure
- Organized and methodical
- A team player who can also work independently in a remote work environment (offshore Israel)
- Exceptional courtesy, patience, and overall a “people person”
Please submit your resume in English.