As Elementor’s Tier 2 Technical Support Agent you will be part of our advanced technical response team. You will receive comprehensive technical training in Elementor’s technology and products and will be involved in daily triage (review, analysis, and resolution) of complex technical issues encountered and reported by our customers via tickets and emails, using cutting-edge tools.
The Tier 2 Technical Support agent is an advanced-level technical position, with many opportunities to grow professionally and to master and practice industry-leading methodologies and tools while helping to build and innovate the web of tomorrow.
- At least 2 years experience in Technical Support (Tier 1 or 2)
- Experience with web development and inspection tools
- Knowledge of PHP and other coding languages - an advantage
- Knowledge of web applications
- Experience with web servers and infrastructure, hosting, cloud, and SaaS - an advantage
- Web Design/Development background - an advantage
- Knowledge of Elementor tools - a major advantage
- Able to analyze and solve complex technical problems
- Able to communicate complex technical ideas in fluent, written English.
- Able to break down a technical process and guide users through it
- Able to work under pressure
- Organized and methodical
- A team player who can also operate independently in a work-from-home environment (offshore Israel)
- Exceptional courtesy, patience, and an overall “people person”
This position is open to candidates located in the Americas & Latin America only.
Please submit your resume in English.