Share on facebook
Share on twitter
Share on linkedin
Share on whatsapp
Share on email

Technical Writer

Israel - Ramat-Gan · Full-time · Intermediate

About The Position

As a Technical Writer in Elementor's Support team, you will work closely with SMEs and support personnel, as well as with other company departments, to create and maintain an in-depth understanding of Elementor's products and services. You will create easy-to-understand support content, manuals, and tutorials to help us provide a better customer experience. 

You will work with our global team of highly skilled support staff and assist us to enhance our customers' knowledge and skills in using our products and services.

Responsibilities

  • Prepare user-friendly manuals and tutorials
  • Maintain and update product-related documents
  • Write in-depth technical articles
  • Manage and maintain a structured knowledge base
  • Conduct research on product terminologies and technical terms
  • Create and maintain complex flowcharts and diagrams
  • Obtain in-depth knowledge of the product by working with technical staff 
  • Collaborate with support staff to identify customer needs and develop customer-facing content

Requirements

  • Minimum of 2 years of experience as a technical writer
  • Experience in technical writing for software/SaaS products
  • Tech-savvy and able to understand complex technical concepts
  • Experience in customer-facing content creation in English
  • Ability to write to different sets of audiences
  • A penchant for solving problems and continuously improving
  • Ability to break down and guide others through a technical process
  • Ability to work under pressure in a dynamic work environment
  • Excellent verbal and written communication skills in English and Hebrew
  • Transparency, accountability, and an ability to work independently

 

Nice to have:

  • Experience in customer support practices and methodologies
  • Proficient in Atlassian product suite (Confluence and Jira)
  • Proficient in HTML, CSS, and JavaScript - an advantage

Apply for this position