We are looking for a dynamic Incident & Problem Manager to join our customer experience unit. In this role, you'll lead the problem management process to swiftly resolving and restoring our support operations. You will also log and categorize recurring incidents to improve incident management protocols. As an Incident & Problem Manager, you will interact with a wide range of users and systems. You will learn a great deal about the company, how it operates, and the specific tasks and responsibilities within our customer experience unit.
To succeed as a problem manager, you’ll need an aptitude for picking up new technologies and procedures. An outstanding incident manager should excel at multitasking and remain judicious during major incidents.
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