Share on facebook
Share on twitter
Share on linkedin
Share on whatsapp
Share on email

Technical Customer Experience Specialist - APAC

Philippines · Full-time Remote

About The Position

*** Please submit your resume in English ***

We are looking for Elementor users who have experience, knowledge, and most importantly, are true enthusiasts seeking to empower web creators around the world to take part in building the future of the Web by improving our Customer Service.

As Elementor’s Technical Customer Experience Specialist, you will be part of our advanced technical response team. You will receive comprehensive technical training in Elementor’s technology and products. You will be involved in daily triage (review, analysis, and resolution) of complex technical issues encountered and reported by our customers via tickets, using cutting-edge tools.

Technical Customer Experience Specialist is an advanced-level technical role, offering many opportunities to grow professionally and to master industry-leading methodologies and tools while helping to build and innovate the web of tomorrow.

This is a 100% remote position, which allows you to work from home.

Work Environment

Elementor is the leading website building platform for WordPress professionals.

Our vision is to empower web creators - developers, designers, and marketers - with the ability to create their futures, one pixel at a time. We provide our users with everything they need to become successful web creators.

A new website is created every 10 seconds using Elementor! 

Since we launched in Israel in 2016, we have expanded to more than 180 countries, with more than 9M websites powered by Elementor. More than 7% of all websites around the world are built using Elementor!


  • Learn Elementor’s technology and get to know the different services we offer our customers
  • Be trained in the inner workings of our tools and become part of our select team of technical support experts
  • Triage new customer requests and drive the best course of action for their resolution
  • Communicate with Elementor’s customers, and liaise their service requests to our professional teams
  • Proactively engage with customers and facilitate their use of our products
  • Use different communication tools to enhance customer experience and maintain high availability of our support functions
  • Collaborate with other team members and departments to generate greater knowledge and contribute to an enhanced customer experience
  • Build up your customer service skills and develop your professional expertise


  • Knowledge and strong proficiency in Elementor tools - a MUST!
  • Experience with WordPress, HTML, CSS, and JavaScript
  • Experience with web development and inspection tools
  • Knowledge of PHP and other coding languages - an advantage 
  • Knowledge of web applications
  • Experience with web servers and infrastructure, hosting, cloud, and SaaS - an advantage
  • Web Design/Development background - an advantage
  • Ability to analyze and solve complex technical problems
  • Ability to fluently communicate complex technical ideas in written English
  • Ability to break down a technical process and guide others through it
  • Ability to work under pressure
  • Organized and methodical
  • A team player who can also work independently in an at-home environment (offshore Israel)
  • Exceptional courtesy, patience, and an overall “people person”

Apply for this position