As a team leader, you will manage and mentor your team to deliver exceptional support to Elementor’s customers through tickets, email, and chat.
You will lead by example, organize work, build reports, handle escalations, and help train new team members.
As an Elementor Support Team Leader, you will collaborate with your regional peers and shift managers to ensure continuous customer support and will take part in defining and implementing new work procedures and tools.
This is a full-time hybrid job - 2 days/week working from our Miami office is required.
Elementor is the leading website creation platform for professionals using WordPress. Our users are web creators - designers, business owners/entrepreneurs, developers, and marketers, who create multiple websites on a yearly basis.
Since launching in Israel in 2016, our reach now extends to more than 180 countries, with users building over 8M websites using Elementor. Elementor based websites now comprise 6% of all websites in the world wide web (yes, 6%!!!).
Required background and experience:
Personal skills and traits:
Nice to have: