As Elementor’s Tier 2 Technical Support Agent, you will be part of our advanced technical response team. You will receive comprehensive technical training in Elementor’s technology and products. You will be involved in daily triage (review, analysis, and resolution) of complex technical issues encountered and reported by our customers via tickets and emails, using cutting-edge tools.
The Tier 2 Technical Support Agent is an advanced-level technical position, offering many opportunities to grow professionally, and to master and practice industry-leading methodologies and tools, while helping to build and innovate the web of tomorrow.
- At least 2 years experience in Technical Support (Tier 1 or 2)
- Experience with web development and inspection tools
- Knowledge of PHP and other coding languages - an advantage
- Knowledge of web applications
- Experience with web servers and infrastructure, hosting, cloud, and SaaS - an advantage
- Web Design/Development background - an advantage
- Knowledge of Elementor tools - a major advantage
- Ability to analyze and solve complex technical problems
- Ability to fluently communicate complex technical ideas in English, in writing
- Ability to break down a technical process and guide others through it
- Ability to work under pressure
- Organized and methodical
- A team player who can also operate independently in a work-from-home environment (offshore Israel)
- Exceptional courtesy, patience and an overall “people person”
This role is open to candidates located in the area of APAC only.
Please submit your resume in English.