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Customer Service Associate - APAC

Philippines · Full-time Remote

About The Position

Elementor is a growing start-up that provides amazing tools for building websites in WordPress. Elementor maintains an extensive global customer community. Our customer support representatives must all be fluent in English, and be able to clearly express complex technical information to a diverse audience.

Our support staff works 24/7 globally around the world as we help customers around the world. We are looking for a Customer Service Associate with fluent English who is passionate about helping people. As a Customer Service Associate, you will provide a high level of support for existing and future Elementor's users.

Work Environment

Elementor is the leading website building platform for WordPress professionals.

Our vision is to empower web creators - developers, designers, and marketers, with the ability to create their futures one pixel at a time. We provide our users with everything they need to become successful web creators.

A new website is created every 10 seconds using Elementor! 

Since we launched in Israel in 2016, we have expanded to more than 180 countries, with more than 9M websites powered by Elementor. More than 7% of all websites around the world are built using Elementor!

Responsibilities

  • Reply to support tickets via email or chat
  • Answer pre-sale questions for potential customers and assist them in decisions regarding buying Elementor
  • Assist our Pro users with onboarding, including installation and the activation process
  • Collaborate between back-office and Pro users, and provide accurate information about accounts and billing questions
  • Strive to understand customer needs, and explain solutions in an efficient, personal, and creative manner
  • Solve customer problems in a professional, empathetic, and courteous way

Requirements

  • At least 2 years of experience in a customer support role
  • Superb level of English
  • High level of written and verbal communication skills
  • Exceptional courtesy and an overall “people person”
  • Excellent organizational skills 
  • A team player
  • Basic knowledge and understanding of WordPress - an advantage
  • Experience in sales - an advantage
  • Experience with Elementor - an advantage

Please submit your resume in English.

Apply for this position