Technical Customer Experience Specialist for Web Creators - Florida ,USA

USA, Florida · Full-time

About The Position

As Elementor’s Technical Customer Experience Specialist, you will be part of our advanced technical response team. You will receive comprehensive technical training in Elementor’s technology and products. You will be involved in the daily triage (review, analysis, and resolution) of complex technical issues encountered and reported by our customers via tickets and emails using cutting-edge tools.

The Technical Customer Experience Specialist role is an advanced-level technical position with many opportunities to grow professionally and master the use of leading industry methodologies and tools while helping to build and innovate the web of tomorrow.

Primarily remote with periodic in-person work required.

Work Environment

What do we do?

Elementor is the leading website building platform for WordPress professionals. 

Our vision is to empower web creators - developers, designers, and marketers, with the ability to create their futures one pixel at a time. We provide our users with everything they need to become successful web creators.

A new website is created every 10 seconds using Elementor! 

Since we launched in Israel in 2016, we have expanded to more than 150 countries, with more than 12M websites powered by Elementor. More than 8% of all websites around the world are built using Elementor!

How do we do it?

At Elementor, we're building the future of web creation. 

We believe in empowering both our employees and our users. 

Elementor is a place where you can truly grow professionally and personally.

Creativity, friendship, curiosity, motivation, and professionalism are the driving force behind our journey. We take great pride in Elementor's constant scaling.

Responsibilities

  • Master Elementor’s technology and the different services we offer our customers
  • Learn the inner workings of our tools to become part of our select team of technical support experts
  • Triage new customer requests and drive the best course of action for their resolution
  • Communicate with Elementor’s customers, and liaise their service requests to other teams as needed
  • Proactively engage with customers and facilitate their use of our products
  • Utilize different communication tools to enhance customer experience and maintain the high availability of our support functions
  • Collaborate with other team members and departments to generate greater knowledge and contribute to an enhanced customer experience
  • Develop your customer service skills and expand your professional expertise

Requirements

Must haves:

  • Knowledge and strong proficiency in Elementor and Elementor Pro (minimum three websites, live or self-hosted)
  • An advanced understanding of WordPress fundamentals (post types, permalinks, template hierarchy, WordPress interaction with SQL Database, etc.)
  • Extensive experience and understanding of HTML, CSS, and JavaScript
  • Knowledge of PHP and other coding languages
  • Experience with web development and inspection tools and HTTP status codes
  • Experience with web servers and infrastructure, hosting, cloud, and SaaS
  • Experience with hosting and domains (FTP, cPanel, or Plesk)
  • Ability to analyze and solve complex technical problems 
  • Ability to explain technical information in written English (to non-English speakers) so that it can be easily understood 
  • Ability to work in a fast-paced, multi-tasked environment.
  • A team player who can also work independently in a remote setting 
  • Exceptional courtesy, patience, and an overall “people person” with excellent service and soft skills

An advantage:

  • Experience with developing a WordPress theme and plugin 
  • Knowledge of SMTP, htaccess 
  • Knowledge of web application integration

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