Team Lead - CX Internal Professional Services
About The Position
We are seeking a motivated and experienced Team Lead to oversee the Internal Professional Services (PS) team within the Customer Experience department. This role involves managing a multi-disciplinary team, driving successful project delivery, and fostering collaboration while aligning team efforts with company-wide objectives. You will act as a bridge between technology, customer needs, and internal process improvements, empowering your team to take ownership and deliver high-quality results.
Work Environment
What do we do?
Elementor is the leading website-building platform for WordPress professionals.
Our vision is to empower web creators - developers, designers, and marketers - to create their futures, one pixel at a time. We provide our users with everything they need to become successful web creators.
A new website is created every 10 seconds using Elementor!
Since launching in Israel in 2016, we’ve expanded to more than 180 countries, with 18M+ websites powered by Elementor. About 11% of all websites around the world are built using Elementor!
How do we do it?
At Elementor, we're building the future of web creation. We’re all about empowering our employees as well as our users.
Elementor is a place where you can truly grow. We encourage professional development and personal growth. Creativity, friendship, curiosity, motivation, and professionalism are the driving force behind our journey.
We take great pride in Elementor's constant scaling.
Responsibilities
- Mentor and lead a diverse team, working across multiple time zones, including CRM implementation engineers, integration engineers, and automation experts.
- Foster a culture of collaboration, innovation, and continuous knowledge sharing within the team.
- Conduct regular one-on-one and team meetings to track progress, resolve challenges, and align on goals.
- Plan and manage team sprints, roadmaps, and project timelines to ensure timely delivery.
- Assess risks, estimate efforts, and troubleshoot proactively to overcome project challenges.
- Develop and maintain project plans that align with CX and company objectives, ensuring quality in all deliverables.
- Serve as the primary liaison between the Internal PS team and other departments to ensure seamless communication.
- Collaborate with cross-functional teams and external vendors to overcome obstacles and enhance team performance.
- Advocate for customer-centric solutions while balancing internal priorities in cross-company initiatives.
- Continuously evaluate and optimize team processes for efficiency and scalability.
- Implement and uphold quality assurance processes for all deliverables.
- Identify opportunities for automation and introduce new tools and methodologies to enhance productivity.
- Establish and promote best practices and industry standards to streamline workflows and improve outcomes.
Requirements
- Proven experience leading multi-disciplinary, multi-cultural teams across time zones.
- Strong project management skills, including agile methodologies, sprint planning, and risk assessment.
- Experience managing CRM implementation projects and collaborating with external vendors.
- Demonstrated ability to manage vendors and third-party collaborations effectively.
- Familiarity with CRM systems, workflows, and support-oriented processes.
- Proficiency in tools such as Jira for sprint planning and agile management.
- Hands-on experience in developing workflows, features, or processes for customer experience teams.
- Understanding of quality assurance principles and their application in both small tasks and large-scale projects.
Key Attributes:
- A tech-savvy mindset with a commitment to staying current on industry trends and tools.
- Strategic thinking with the ability to balance short-term needs and long-term goals.
- Strong interpersonal and communication skills for effective collaboration across departments.
- Passion for fostering team growth, collaboration, and innovation.
Podcast
Our shiny podcast “Elementalks” will give you a glimpse behind the scenes of the various teams at Elementor!
Who are the people working here? What is the best way to integrate into a specific team? Click here for all the episodes and find out.