CX Technical Quality Specialist
About The Position
Being a CX Technical Quality Specialist at Elementor requires a holistic quality approach. It isn’t just about testing; it’s about promoting a culture of continuous quality improvement through customer service and interactions, performance, workflow and procedures, and monitoring while constantly striving for process improvements.
As a CX Technical Quality Specialist, you will be an integral part of the quality specialists team; each is the quality domain owner of several teams in the CX department. You would implement and empower our quality strategy and lead various quality efforts and projects in parallel.
Work Environment
What do we do?
Elementor is the leading website-building platform for WordPress professionals.
Our vision is to empower web creators - developers, designers, and marketers, with the ability to create their future one pixel at a time. We provide our users with everything they need to succeed.
A new website is created every 10 seconds using Elementor!
Since we launched in Israel in 2016, we have expanded to more than 180 countries, with more than 17M websites powered by Elementor. About 11% of all websites around the world are built using Elementor!
How do we do it?
At Elementor, we’re building the future of web creation.
We believe in empowering our employees and our users, enabling people to grow.
Creativity, professionalism, curiosity, motivation, and friendship are the driving forces behind our journey, and we take great pride in the people of Elementor who lead the company’s constant scaling.
We recorded and filmed a podcast specifically for you.
We recommend watching or listening to better understand the story behind the team, the essence of the role, and how to optimally prepare for the next step in your recruitment process.
Responsibilities
- Supervise and support quality efforts of the department systems, such as creating test plans and executing testing tasks.
- Review customer feedback according to different criteria and provide detailed analysis.
- Collaborate with both technical and customer service teams on quality processes and initiatives.
- Monitor and assist as part of features release and production bug detection.
- A key figure in the implementation and refining of new quality initiatives, processes, and protocols
- Investigate and organize data as part of detecting quality gaps (tickets, dashboards, Jira reports)
Requirements
- Sharp, analytical, and a quick learner
- A collaborator with great communication skills who is gifted at working with others.
- Organized, with project management and methodological approach
- Detail-oriented, yet excellent at “connecting the dots” in the big picture
- Outstanding bug detection abilities and proven analytical skills for root cause inquiry.
Experience:
- 1+ years working at Elementor.
- 1+ years of experience in manual testing of systems and integration processes.
- Experience in QA methodologies and writing and executing Test Plans
- Experience with ticketing systems and support processes.
- Experience in customer support and ticket quality analysis- An advantage.
- Excellent project management and communication skills
- High level of English - written and verbal - Must.