Elementor Specialist
About The Position
Please submit your resume in English
As Elementor’s Elementor Specialist, you will be part of our advanced technical response team, working from our on-site call center in Israel.
This is a full-time in-office position (5 days a week), where you’ll provide technical support to our global customer base via phone calls, emails, and chat. You will receive comprehensive technical training in Elementor’s technology and products to help web creators around the world.
You’ll play a key role in triaging (reviewing, analyzing, and resolving) technical issues reported by users, using cutting-edge tools and technologies. This is an advanced-level technical role with room for professional growth and an opportunity to master industry-leading tools and practices.
We are looking for experienced Elementor users who are passionate about helping others and thrive in a fast-paced, collaborative support environment.
Work Environment
What do we do?
Elementor is the leading website-building platform for WordPress professionals.
Our vision is to empower web creators – developers, designers, and marketers – with the tools to create their future, one pixel at a time. Every 10 seconds, a new website is created using Elementor!
Launched in Israel in 2016, Elementor now powers more than 18 million websites in over 180 countries, accounting for more than 12% of all websites worldwide.
How do we do it?
At Elementor, we’re building the future of web creation.
We empower both our users and employees to grow.
Creativity, professionalism, curiosity, motivation, and collaboration are at the heart of everything we do.
Responsibilities
- Deliver high-quality technical support to Elementor users via phone, email, and live chat
- Triage new customer issues and determine the best path to resolution
- Collaborate with other departments and team members to improve customer experience
- Stay up to date with Elementor’s evolving technologies and features
- Master internal tools and become a technical support expert
- Maintain high availability and responsiveness in our call center environment
- Provide proactive support and guidance to customers using Elementor’s tools
- Share customer feedback to help improve the platform and internal processes
- Continuously improve your technical knowledge and customer service skills
Requirements
- Strong knowledge and hands-on experience with Elementor tools – Must
- Experience with WordPress, HTML, CSS, JavaScript – Must
- Familiarity with web servers, hosting, cloud services, and SaaS – Must
- Experience using browser inspection tools and debugging techniques
- Knowledge of PHP or other coding languages – Advantage
- Background in web design or development – advantage
- Understanding of web application functionality
- Excellent analytical skills and ability to resolve complex technical issues
- Fluent written and verbal communication skills in English
- Ability to clearly explain technical processes over phone, chat, and email
- Highly organized, detail-oriented, and customer-focused
- Strong team player who thrives in an office-based call center environment
- Must be able to work on-site, 5 days a week in our Israel office (this is not a hybrid role)
Podcast
Our shiny podcast “Elementalks” will give you a glimpse behind the scenes of the various teams at Elementor!
Who are the people working here? What is the best way to integrate into a specific team? Click here for all the episodes and find out.