Payment Manager
About The Position
We are seeking an experienced Payment Expert to manage and optimize our payment operations, ensuring seamless transactions for our B2C customers. The ideal candidate will have a strong background in payment processing, reconciliation, and fraud prevention, with experience in subscription billing systems like Zuora being a significant advantage.
Work Environment
What do we do?
Elementor is the leading website building platform for WordPress professionals.
Our vision is to empower web creators - developers, designers, and marketers, with the ability to create their futures one pixel at a time. We provide our users with everything they need to become successful web creators.
A new website is created every 10 seconds using Elementor!
Since we launched in Israel in 2016, we have expanded to more than 160 countries, with more than 18M websites powered by Elementor. More than 12% of all websites around the world are built using Elementor!
How do we do it?
At Elementor, we're building the future of web creation.
We believe in empowering both our employees and our users.
Elementor is a place where you can truly grow professionally and personally.
Creativity, friendship, curiosity, motivation, and professionalism are the driving force behind our journey. We take great pride in Elementor's constant scaling
Responsibilities
- Oversee and manage end-to-end payment processing, ensuring timely and accurate transactions.
- Work closely with finance, IT, and customer support teams to resolve payment-related issues.
- Monitor and optimize payment acceptance rates, chargebacks, and fraud prevention strategies.
- Collaborate with payment processors, gateways, and banks to enhance payment solutions.
- Support the implementation and optimization of Zuora for subscription billing and recurring payments.
- Ensure compliance with payment industry regulations (PCI-DSS, PSD2, etc.).
- Analyze payment data to identify trends, inefficiencies, and opportunities for process improvement.
- Develop and maintain internal payment policies, procedures, and best practices.
- Assist in troubleshooting payment failures and customer disputes.
Requirements
- 5+ years of experience in payment operations, billing, or financial transactions in a B2C environment.
- Strong knowledge of payment gateways, acquiring banks, and reconciliation processes.
- Experience with subscription billing platforms; Zuora experience is a strong plus.
- Familiarity with fraud detection tools, chargeback management, and regulatory compliance.
- Proficiency in analyzing payment data and improving transaction success rates.
- Excellent problem-solving skills with attention to detail.
- Strong communication skills to work cross-functionally with internal teams and external partners.
Preferred Skills:
- Experience working with multiple payment methods (credit cards, digital wallets, direct debits, etc.).
- Familiarity with international payment processing and currency management.
- Ability to work in a fast-paced, high-volume transaction environment.
- Knowledge of SQL or data analysis tools is a plus.
Podcast
We recorded and filmed a podcast specifically for you.
We recommend watching or listening to better understand the story behind the team, the essence of the role, and how to optimally prepare for the next step in your recruitment process.